Have your say, Sutton residents urged

Council reviews complaints procedure

Residents in Sutton Coldfield are being asked for their views about how their complaints are being handled by Birmingham City Council.

The council is in the process of revising their complaints process, however before we launch the new approach – we would like to hear your views.

It is keen to invite citizens who have previously complained to or have an interest in how the council handles complaints, to tell us what you think about the new process. 

The process review includes; knowing how to complain, when to complain, how to be kept informed and how the Council can learn from complaints.

The council says: “We want all citizens to be able to say: ‘I felt confident to speak up and making my complaint was simple. I felt listened to and understood. I feel that my complaint was dealt with efficiently’.”

In addition it would like residents to tell it their experiences of complaining to the city council or to hear from citizens about what a good complaints process would look like for you. 

If you would like to be part of the panel influencing this change, please email getinvolved@birmingham.gov.uk with a brief description on how you think you can help with revising the complaints process in addition to letting us know if you are from a minority ethnic group and if you class yourself as a disabled person.  The deadline for your expression of interest is 5th February 2021.

The council is hoping to include as many people as possible in the meeting which will be held using Microsoft teams, a web based application.  The meeting is scheduled to take place on 11th February 2021 from 2pm – 3pm.

Everyone who shows an interest is forwarded a meeting invitation.

If you have any further questions, please email us at getinvolved@birmingham.gov.uk or call us on 0121 464 4133.

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